1. Introduction

ES Northampton Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in the following ways:

• Information you provide directly: Name, company name, email address, phone number, and details about your facility cleaning requirements when you complete inquiry forms or contact us.
• Information collected automatically: We may collect certain technical information such as IP address, browser type, pages visited, and time spent on our site through analytics services.
• Cookies: We use cookies to enhance your website experience (see our Cookie Policy).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotations
• To deliver and maintain our cleaning services
• To process payments and billing
• To communicate with you regarding your contract or services
• To comply with legal obligations
• To improve our website and services
• To send marketing communications (where you have opted in)

4. Legal Basis for Processing (GDPR)

We process your data on the following legal bases:

• Contractual necessity: Information necessary to provide our cleaning services
• Legitimate interests: Marketing communications and service improvement
• Consent: Marketing communications require your explicit consent
• Legal obligation: Health and safety records and compliance documentation

5. Data Sharing

We do not sell your personal data. We may share information with third parties in limited circumstances:

• Service providers who assist us (e.g., payment processors, IT support)
• Legal authorities when required by law
• Other parties with your explicit consent

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typically, we retain customer data for the duration of our contract and 6 years thereafter for accounting and legal purposes.

7. Your Rights

Under GDPR and UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (right to be forgotten)
• Restrict processing of your data
• Data portability (receive your data in a structured format)
• Object to processing
• Withdraw consent at any time

8. Contact Us

To exercise any of these rights or if you have questions about our privacy practices, please contact us at:

Email: info@esnorthampton.co.uk
Phone: [TO BE PROVIDED]
Registered Office: [TO BE PROVIDED]

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.