1. Payment Terms

• Standard payment terms are Net 30 days from invoice date
• Alternative payment terms may be negotiated and must be confirmed in writing
• Deposits or advance payments may be required for certain contracts
• Payment should be made by bank transfer to the account specified on the invoice

2. Invoicing

• Invoices are issued upon completion of services or at intervals specified in the contract
• All invoices must be paid in full; partial payment is not accepted
• Disputed invoices must be raised in writing within 14 days of receipt

3. Late Payment

• Payment not received by the due date may result in suspension of further services
• ES Northampton Ltd reserves the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• Recovery costs may be charged for debt collection

4. Service Cancellation

• Cancellation of scheduled services requires minimum [7 days'] notice in writing
• Cancellations with less than 7 days' notice may incur a cancellation fee (typically equivalent to the service cost)
• Cancellations less than 48 hours before the scheduled service may incur 100% of the service fee

5. Refunds for Services

NO REFUNDS FOR COMPLETED SERVICES: As services are provided at the agreed time and location, no refunds are available for completed cleaning work.

Refunds will only be considered in the following circumstances:

• Service not performed: If we fail to provide the agreed service through no fault of the client, payment may be refunded or rescheduled
• Invoice error: If an invoice contains a genuine error, we will issue a credit note
• Early termination credit: If a contract is terminated early by the client and prepaid amounts remain, a credit may be issued (less any termination fees)

6. Contract Termination Charges

• Termination with full contractual notice incurs no termination fee
• Termination with less notice than required incurs a termination fee equivalent to the shortfall period of service charges
• Outstanding service charges and any additional work remain due and payable

7. Service Non-Performance

If we fail to perform scheduled services:

• We will notify the client as soon as reasonably possible
• A rescheduled date will be offered at no additional cost
• If rescheduling is not possible, payment for that service day may be credited to the next invoice

8. Disputed Invoices

• Any invoice disputes must be raised in writing within 14 days of receipt
• We will investigate the dispute promptly
• If a genuine error is found, a corrected invoice or credit note will be issued
• Payment of undisputed amounts should continue during the dispute resolution process

9. VAT

All prices quoted are exclusive of VAT unless otherwise stated. VAT will be added at the applicable rate and shown separately on invoices.

10. Contact for Payment Queries

For questions regarding invoices, payments, or this policy, please contact us at:

Email: [TO BE PROVIDED]
Phone: [TO BE PROVIDED]